bdx24's Privacy Policy

bdx24 is a safe and reliable online gaming platform for Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how we collect your information, what purposes we use it for, and how we keep it secure when you use the bdx24 website, create an account, or use any of our services.

This policy applies to all bdx24 services, web pages, and associated platforms. Please read this policy in full before using any bdx24 service. By using our platform, you are considered to have agreed to the terms of this privacy policy.

We may update this policy from time to time. For any significant changes, we will post a notice on the website and include the update date at the top of the policy.

bdx24 collects only the information necessary to provide our services, manage accounts, and meet legal obligations. The information we may collect includes:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity information (for identity verification)
• Email address and contact details
• Mobile number (particularly one linked to bKash, Nagad, Rocket, or Upay)
• Password (stored in encrypted form — never in plain readable form)
• Transaction details: deposit and withdrawal amounts, methods, and history

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Log data relating to page visits, click patterns, and session duration
• Information collected via cookies and similar technologies (see Section 8 for details)

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may receive information from trusted identity verification services or payment processors. In such cases, only the minimum necessary information is shared.

bdx24 uses your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To complete secure transactions via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To monitor your gaming behavior and provide support when needed.
• Legal Compliance: To meet applicable legal obligations and cooperate with regulatory authorities.
• Service Improvement: To analyze user experience and further improve the platform.
• Communication: To send important updates, policy changes, or account-related notifications.

bdx24 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information is shared with payment gateways, identity verification services, game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), and technology infrastructure partners only to the extent strictly necessary for them to carry out their work.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, legitimate requests from government agencies, or applicable laws.

4.3 Fraud Prevention

Information may be shared with relevant authorities in connection with investigations into money laundering, fraud, or other illegal activity.

4.4 Business Transfer

In the event of a change of ownership or merger, your information may be transferred to the new owner, but the protections of this policy will remain in place.

bdx24 uses industry-standard security measures to keep your information safe:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted Storage: Sensitive information (passwords, payment details) is always stored in encrypted form.
• Access Controls: Only authorized staff can access user information, and only as needed.
• Regular Audits: System security is regularly tested and updated.
• Firewalls & Intrusion Detection: Advanced technical barriers are used to prevent unauthorized access.

However, no data transfer over the internet can be guaranteed to be completely secure. While we put in place the strongest protections possible, we also ask you to stay vigilant — never share your password with anyone.

bdx24 retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations. General guidelines are as follows:

• Active Account Data: Retained for the full duration that the account remains active.
• Closed Account Data: May be retained for a defined period after account closure due to financial and regulatory obligations.
• Transaction Records: Retained for an extended period in accordance with financial regulatory requirements.
• Marketing Data: Until you withdraw consent or the need no longer exists.

After the defined retention period, data is securely deleted or anonymized.

As a bdx24 user, you have the following rights over your personal information:

7.1 Right to Access

You can contact us at any time to find out what information we hold about you.

7.2 Right to Rectification

If any information we hold about you is incorrect, you can request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restriction of Processing

In certain cases, you can request that the processing of your information be limited.

7.5 Right to Data Portability

You can request your information in a structured, readable format.

7.6 Right to Withdraw Consent

Where information is processed on the basis of your consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable timeframe.

The bdx24 website uses cookies and similar technologies to operate smoothly and to improve the user experience.

8.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions, for security, and for basic functionality.
• Functional Cookies: To remember your preferences, language settings, and previous activity.
• Analytics Cookies: To understand how the website is being used, which helps improve our services.

8.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling certain cookies may mean some website features do not work properly.

bdx24 services are for users aged 21 and over only. We do not knowingly collect personal information from minors. An age verification process is followed during user registration.

If we learn that a minor's information has been collected unintentionally, it will be deleted immediately and the associated account will be closed.

By the nature of our services, your information may be stored or processed on servers in various countries. For such transfers, we ensure that:

• The destination country or organization maintains appropriate data protection standards.
• Data transfer agreements or other legal safeguards are in place.
• Transferred information remains protected under this privacy policy.

bdx24 prioritizes responsible gaming. To this end, we may analyze user gaming patterns. This analysis is used solely for the following purposes:

• To identify problematic gaming behavior at an early stage.
• To provide the user with necessary support or information.
• To provide options for setting limits or self-exclusion.

To learn more about responsible gaming, visit our Responsible Gaming page.

bdx24 reserves the right to update this privacy policy at any time based on business needs, legal changes, or technological developments.

For significant changes, we will post a clear notice on the website. The date of the most recent update will always be shown at the top of the policy. If you continue to use the platform after changes have been made, you are considered to have accepted the new policy.

For important changes, we may also notify you at your registered email address.

If you have any questions, concerns, or complaints about the privacy policy, please get in touch with us. Our dedicated team is ready to assist in both Bengali and English.

We take all complaints seriously and aim to provide a resolution within a reasonable timeframe.